Refunds & Exchanges

If the item you purchased online doesn't quite work out, that's okay! Just call the museum at 757-393-5258 and ask for the Gift Shop.  You can also make an appointment to return the item, or you can mail it back to us within 30 days of the shipping date.

Within the 30 days of the shipping date, you can either exchange your item, or receive a full refund to the original method of payment. After 30 days from the shipping date, we will no longer accept returns or exchanges.

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you'll have to present a valid receipt.

PLEASE NOTE: All sales are FINAL on sale items, books, jewelry, scarves and holiday. These items cannot be returned.

All returns are to be sent to the following address:
Attn: Gift Shop
221 High Street
Portsmouth, Virginia 23704
United States

*All return shipping costs are the responsibility of the customer*

Instructions For Returns

  1. Please email: with:
    • Your first & last name
    • Order/Receipt number
    • Items being returned (style numbers/brand/description
  2. Ship your return items to the address supplied above by your preferred method of shipping.
  3. We will refund you by original method of payment once we have received your return order. You will receive a confirmation email for the return.